Refund policy

Intercept Studios — Refund & Exchange Policy
Last Updated: 19/05/2026
We are happy to arrange exchanges or store credit under the conditions outlined below, within 30 days of your order being dispatched for shipping.
Please note: We do not offer cash refunds for unwanted or damaged products – only exchanges or store credit. Cash refunds are only considered under extreme circumstances entirely at our own discretion.

1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, features a manufacturing flaw, or we sent the wrong product, please contact us at info@interceptstudios.com with your order number. To help us route your request to the correct quality assurance department, please follow the guidelines below based on the type of product ordered:
  • For Bespoke Apparel, Wall Art, and Made-to-Order Prints: Please email us clear photos highlighting the print defect or transit damage. Once verified by our team, a brand-new replacement copy will be manufactured and shipped to you entirely at our expense. You do not need to mail the defective item back to us.
  • For In-House Stock & Physical Media: If an item is visibly damaged before opening, it must remain sealed and unopened. If the damage is internal (e.g., a disc skips or is scratched), please email us a description and photos of the fault. We will provide instructions to return the item to our main offices in South Wales. We do not provide pre-paid shipping labels, but your return postage cost will be fully reimbursed to you via a store coupon code or PayPal once received and processed.

2. Unwanted Items & Size Changes
Because a significant portion of our catalogue consists of custom made-to-order merchandise and limited-run handcrafted pieces, we cannot accept returns, refunds, or free exchanges for unwanted products, change of mind, or incorrect size selection.
Please carefully review all sizing charts and product descriptions before finalising your purchase.
For select physical stock dispatched directly from our South Wales inventory, exchanges or store credit for unwanted items may be considered entirely at our discretion, provided the item is returned to us at the buyer's shipping expense in brand-new, sealed, and resalable condition.

3. Order Cancellations & Erroneous Orders
  • Once an item has entered our automated bespoke manufacturing lines or has been physically dispatched from our inventory, cancellations are completely impossible.
  • Orders placed by mistake will be refunded minus the non-refundable transaction fees set by our payment processors, provided the cancellation request is received before processing has begun.
  • Approved refunds are processed via PayPal or Stripe. If more than 30 days have passed since your initial order date, refunds can only be issued via PayPal.